The Global Leader in Web-Based Real Estate Software

The Masterkey Assurance

As a Masterkey client, you will receive unrivaled comprehensive support from day one. From the onset, we strive to ensure every client has the best possible training to make sure they get the most out of their Masterkey product.

In addition to world-class training, our support includes secure, real-time access to valuable resources on all of our software products and features. We also provide personalized and proactive support to our clients on an individual basis as part of our additional support packages and consulting services.

Included with your subscription are a number of resources aimed to provide you with best possible support for your Masterkey products.

	Masterkey Training Masterkey offers comprehensive training on both the basic and advanced features of your product. Our instructional sessions are aimed at ensuring that the user is trained to effectively use the system. Generally, these “seminars” occur one to two times a month, and cover all of the Masterkey features. Advanced sessions focusing on the various value-added features available in the application are also provided. Register for a training session

	Online User Manual The user manual is a comprehensive document on our website which serves as the de facto self help reference source for every Masterkey feature or functionality.

	FAQs Our FAQ section provides answers to the most frequently asked questions about Masterkey. Divided into categories based on user relevance, the FAQs provide information on how to perform everyday tasks with Masterkey.

	Support Query Logging Facilities We offer a personalized communication channel between our users and technical support. Users may log their queries directly in the support log. Once a query has been submitted, the user will receive a response from the technical support team via email providing them with a tracking details and estimated timeframe for handling the query.

	Phone Support Phone support is also available with support packages and provides users with live assistance for all of their concerns. Our friendly support team professionals are equipped to provide users with expert assistance, from providing key information about features to handling complex scenarios. Our support team is available Sunday through Thursday from 9:00 am to 6:30 pm (GMT+4hr). Emergencies will be handled Sunday through Saturday 9:00 am to 10:00 pm.

If you are a current Masterkey client with Masterkey software related questions or problems, please log in to your account and contact your support representative.

* In addition to the support services specified above, post installation site visits may also be arranged. Additional charges may apply.

Customer Support

+971 4 398 9739

Testimonials

"We trust in Masterkey so much, our agents are not allowed to do a transaction without it."

Emma C.
Director of Customer Care & Data Management
Better Homes
"Masterkey’s informed and knowledgeable staff is both a great help and always available."

Maryam K.
HR Manager
Elysian Real Estate
"I am always apprehensive when utilizing a new software, but in this case my apprehension proved to be groundless."

John L.
VP, Sales & Marketing
The Wave - Muscat
"With Masterkey, I never have unanswered questions and always receive immediate replies to whatever favors I ask."

Muriel B.
Cobalt Real Estate
"Masterkey always provides us with prompt service and help. We know that Aqua Properies will continue to benefit from this kind service."

Frank K.
Aqua Properties
"We highly appreciate the efficiency of Masterkey and how user-friendly it really is."

Ashley A.
Conqueror Real Estate